A couple of disconnected blogs I recently read got me to thinking about the human need to feel at home, an innate need identified and studied by psychologists, behaviorists, architects, interior designers, novelists, retailers — the list goes on and on. Think back to your Psych 101 class and you will recall this need is so basic it was identified by Maslow in his Hierarchy. (I suppose there are psychologists who take issue with Maslow’s work, but it always made sense to me. If you were not paying attention in Psych 101, you can get the gist of his theory in this totally unofficial Wikipedia article.)
The first blog I read that started me on this chain of thought was Matthew Rossi’s regular Blizzard Watch Q&A from yesterday. One of the questions was from someone complaining that the Blizz crossover promotion between Heroes of the Storm and WoW was ruining HotS for him, because there were all these scrubs jumping in and being stupid about how they played.
I have never played HotS, never intend to play it, and getting some big old ugly chunk of 1’s and 0’s to ride in WoW does not make me want to try playing it. But I can sympathize with the questioner. Remember back in Mists when everyone had to win some number of PvP battlegrounds as part of the quest line for the legendary cloak? (Now that’s when legendaries meant something! And you kids get off my grass!) Anyway, I always thought this was a terrible idea — the regular PvPers hated amateurs coming in and ignorantly screwing up established tactics, and the non-PvPers resented having to be there doing something they had no interest in learning or ever doing again.
Here was a prime example of Blizz deliberately messing with the basic human need to feel at home. The regular PvPers felt their space had been invaded by ignorant and clueless strangers — like when your in-laws suddenly show up at your door — and the non-PvPers were thrust into a situation where they did not know the rules of behavior or the terrain or how to interact with others. Neither group felt at home. It was a guaranteed lose-lose situation.
Now, I suppose Blizz did it because having a robust PvP play option attracts more people to the game, and maybe they were losing these kinds of players so they thought if more people tried PvP they would actually like it, thereby increasing this aspect of the game. I have no idea how it turned out, probably some players did in fact decide PvP was kind of fun. No matter. The point I am trying to make here is almost everyone involved in this activity at the time disliked it. Why did they dislike it? Because suddenly a part of the comfortable little niche they had made for themselves in the game was gone.
I would argue that much of the angst we players express with Blizz is due to the sudden removal of some aspect of the game we have come to feel at home with, in the Maslow sense. This is deeper than just stodgy old players uncomfortable with change, this is akin to having your home destroyed by a tornado. More than once.
Each of us defines the central aspect of WoW differently, or to put it another way, we each establish for ourselves what we believe to be our “home core” in the game. We may not even know that we do this, and we might be hard put to describe what that core is, but it is there for all of us. When that core is shaken or demolished, especially if it seems to happen frequently, then we start hollering. This I think is why the hunter changes of the last two expansions have seemed so heinous to me — prior to WoD, I doubt if I would have defined being a hunter as the home core of my game, but when Blizz began to demolish first the SV spec and later the entire hunter experience, suddenly I realized the very foundation of my game enjoyment had been removed. I was left to find another home core or rebuild on the old one. For humans, both these situations are difficult, just ask Maslow.
Which brings me to the other blog that got me thinking along these lines — a piece by Bhagpuss over at Inventory Full on player housing and the dilemma MMOs face on the subject. The quick summary is that there likely is a Goldilocks solution as to whether or not to have player housing and if so how much or little it should affect the game, but that this solution is difficult for most game makers to arrive at. In fact, recent history for MMOs shows that few companies have succeeded.
As some of you may know, I favor the idea of player housing. I really liked my little Sunsong Ranch home. In fact I still go back there every couple of weeks, just as a place to log off from, with a cozy bed and a bubbling pot of stew on the stove. It gives me a peaceful feeling of being at home, of taking off my boots and warming my tired feet by the stove, anticipating supper and reflecting on the day’s adventures.
If we had had just a few opportunities to customize that space — beyond becoming bff’s with whoever that was that decorated it for us — Sunsong Ranch would have been close to perfect as player housing in my opinion. It was completely optional, it did not in any way affect your game play beyond the initial zone quest sets, and it was instanced so that it was really just your own.But Blizz took this notion of an instanced individual space and made it into a monster in WoD in the form of garrisons, and into an annoyance in Legion in the form of class halls.
Anyway, my point is not to rehash all the problems with garrisons or class halls. (However, for crying out loud, can we get a lousy place to sit and maybe be able to buy a beer in the hunter hall??) My point is that some players — maybe even a lot of players, who knows — really enjoy having a small space of their own, a place they can call home, even in a computer game. And Blizz has demonstrated they have the technology. The garrison technology was great — an individual instance that you could invite groups to, a few chances to do limited customization — it was just the typical Blizz overreaction that made it bad by requiring every player to have one and to develop it and make it the central jumping off point for an entire expansion, and by offering amenities like a bank and an auction house and portals so that you never had to leave it.
Maybe if Blizz gave us some decent optional and limited player housing — a place of our own — we would not be so quick to yell at them when they make huge changes to our class play style or professions or gear. No matter what they did , we could still come home at the end of a long day questing or raiding, kick off our muddy boots and put our feet up by a nice fire, and feel at home.
Maybe Blizz should dig out their old Psych 101 textbook. It might make them realize that always screwing with core player engagements like class and spec identity is more disruptive than it is helpful, and that maybe if they were to let us have a tiny space of our own in the game we might be happier. Just a thought.